Flights: Flight cancellation penalties and non-refundable fares are determined by the airline. Tickets can be cancelled directly with the airline, subject to their change fees and rules. No cancellations can be made within 24 hours of departure.

Hotels: Nightly rates are generally refundable, excluding any prepaid non-refundable charges, if cancelled by the property’s specified deadline, typically 24-48 hours prior to arrival. Late cancellations or no-shows may incur a penalty equivalent to one night's room and tax at a minimum.

Vacation Rentals: Full rental prepayments for alternative accommodations are non-refundable upon payment due to instant inventory loss. We strongly recommend trip insurance for these bookings.

Cars: No refunds are provided for unused days, but cancellations within the grace period (usually 48 hours) receive full refunds. Beyond that, standard penalty fees apply.

Activities & Tours: Refund eligibility for prepaid tickets depends on the policies of the respective vendor. EzyGoTravel.com facilitates bookings but does not control cancellation terms set by providers.

Package Trips: Custom package cancellations incur a $300 processing fee. Air penalties apply once flights are booked. Cancellations made more than 60 days before departure allow for full refunds of land arrangements and unused components. Within 60 days, standard supplier penalties apply.

Making Changes

Name changes: Not permitted for flights or non-transferrable rates. Hotels and cars allow changes for a fee.

Date changes: Permitted for flights within airline policies, subject to fare differences and change fees. Hotel date change policies vary by property and rate.

Partial trip cancellation: Permitted if outside airline restrictions. Refunds are issued only for refundable unused components.

Post-Booking Updates

You can request changes or cancellations via your online account or by contacting our support team. However, eligibility is governed by supplier policies. Please review all cancellation terms carefully during the booking process.

Policy Updates

EzyGoTravel.com reserves the right to adjust cancellation rules to reflect changes in partner policies, regulatory updates, or enhancements in our procedures. The most current cancellation terms will always be prominently displayed on our website and booking confirmations.

Contact Us

If you have any cancellation-related questions, call our team at +1-877-777-2418 or email info@ezygotravel.com before initiating requests. Please include your booking reference number.