Hotels: Refund eligibility and any cancellation penalties or change fees are solely determined by the airline’s policies. We serve as the intermediary agent between airlines and customers for air travel reservations. Refunds require authorization and processing by the respective airline.

Hotels: Nightly rates are generally refundable, excluding any prepaid non-refundable charges, subject to the hotel’s cancellation deadline, typically 24-48 hours before arrival. Late cancellations or no-shows are non-refundable and incur charges for the full stay.

Vacation Rentals: Full rental prepayments for apartments, villas, cabins, and similar accommodations are non-refundable upon payment due to immediate inventory loss. We strongly recommend purchasing travel insurance to ensure full refund coverage for rental cancellations.

Car Rentals: No refunds are provided for unused rental days or early returns. Cancellations within the penalty-free period, typically 48 hours, allow for full refunds. Cancellations beyond this period are subject to penalty fees set by the rental provider.

Activities & Tours: Refund eligibility for prepaid tickets to attractions, shows, and tours depends on vendor policies. While EzyGoTravel.com facilitates bookings, cancellation terms are determined by the provider and are disclosed during checkout.

Travel Insurance: Trip insurance premiums are non-refundable upon purchase, as policies take effect immediately. Travelers eligible for cancellation waivers under covered circumstances can file claims to recover non-refundable trip expenses as outlined in the policy.

Refund Processing Time

Eligible refunds are typically initiated within 3-5 business days after confirmation of cancellation. Actual return of funds to your original payment method may take up to 14 business days depending on your bank’s processing times. We do not issue cash or check refunds.

Disputing Charges

If disputing any charges made by EzyGoTravel.com or partners, notify us in writing within 90 days of the transaction date with details and supporting documents. Chargebacks outside this window are prohibited.

Modifications

EzyGoTravel.com reserves the right to modify this refund policy at any time to align with changes in travel supplier policies, regulatory requirements, or enhancements to our procedures. Updated terms will always be accessible on our website.

Contact Us

If you have any refund-related questions, please call our support team at +1-916-993-0797 or email info@ezygotravel.com. Please include your booking reference number in all communications regarding refunds.